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Saturday, June 11, 2011

3:-CONSUMER STUDY


3.1 INTRODUCTION
Consumer Behavior is defined as the behavior that consumers display in searching for, purchasing, using, evaluating and disposing of products and services that they expect will satisfy their needs. Consumer behavior comes under marketing branch.
The study of consumer behavior dwells from various themes the important once are discussed below: -
a)   Buying motive
b)   Buying roles
c)    Major factors influencing buying behavior
d)    Working towards enhancing customer satisfaction
e)    The five stages in consumer buying process


The aim of marketing is to meet and satisfy target customers’ needs and wants. The field of Consumer behavior studies how individuals, groups, and organizations select, buy, use, and dispose of goods, services, ideas, or experiences to satisfy their needs and desires. Understanding consumer behavior and “knowing customers” is never simple. Customers may say one thing but do another. They may not be in touch with their deeper motivations. They may respond to influences that change their mind at the last minute. Marketing and environmental stimuli enter the buyer’s consciousness. The buyer’s characteristics and decision processes lead to certain purchase decisions. The marketer’s task is to understand what happens in the buyer’s consciousness between the arrival of outside stimuli and the purchase decisions. It has been aptly said that the field of consumer behavior holds for various categories of people such as the consumers, marketers and students of marketing.
All the firms have started considering “customer” as the “king or queen”. Today, the market place is flooded with many new players including the host of MNCs resulting in the availability of more number of brands in every segment of the market. On account of this, the customer has started becoming choosy about what to buy. Thus, all firms are becoming not only customer focused but are also trying to build relationships with them. This is done by continuously updating knowledge, information and understanding of the customer’s needs and expectations.
Awareness that is displayed by the firms has made consumers take more interest in their own consumption related decisions. They are keen top gain more knowledge about taking various decisions related to products and the promotional influences that persuade them to buy.
Marketers have woken up to the reality that they exist in a competitive environment, and therefore have to be more customer focused. On the one hand, the firms are facing liquidity problems, followed by a rising rate of inflation along with increasing competition eating into their margins and sales. On the other hand, marketers have observed that the choice empowered customer cannot be taken for granted. This is particularly true because of the rapid rise in the average customer’s earnings, as well as a sharp drop in the savings rate- resulting in a huge amount of disposable income to be spent on products and services. Having a better understanding of consumer behavior will help companies become better than their competitors. They will be able to predict the way a consumer may react to a given set of cues, and thus they will be able to plan their marketing programs or strategies accordingly.   

2.4 MODES OF MARKETING


2.4 MODES OF MARKETING
 Internet marketing
Internet marketing is the most cost effective and efficient method marketing during a down economy. Why? Internet marketing allows you to make adjustments within minutes when a marketing campaign is not working. It allows you to reach out to consumers within minutes and specific target your marketing in a way that no other marketing vehicle does.
 Social Media Marketing
Social media marketing is marketing using online communities, social networks, blog marketing and more. It's the latest "buzz" in marketing and often can seem confusing to those exploring options using social media outlets. Learn where to start when it comes to social media marketing and where you can get started. Gain insight into social media platforms such as Twitter, LinkedIn, Facebook and more.
 Advertising
Advertising is a process used for promoting a product or business. it can defined as a paid form of communicating a message by the use of various media. Advertising helps people to make aware of a brands launching. Advertising can be used for comparing a particular brand and its benefits with its competitors
 Public relation
By the integration of the above elements viz. public and relation we get public relation. It is a profession that is a part and parcel of management function.
According to Edward L. Bernays, “public relation is the attempt by information, persuasion, and adjustment to engineer public support for an activity, cause, movement, or institution.
Word of Mouth Marketing
Word of mouth is still one of the most powerful forms of advertising on the planet. The best word of mouth comes from satisfied customers. Go the extra mile for them, and really work towards building relationships with your customers. This will result not only in more leads but they'll keep coming back to you in the future. Try running special promotions or coupons for these regular customers to help them feel that they are special and you'll really be able to continue to build on these relationships in the future.
The best marketing strategies take advantage of all the different types of advertising. By spreading your ad dollars around you can be assured of greater success and better interaction with the public. Start small by combining a special promotion that will run both in print and online avenues at the same time. You can keep track of the success of each method by using coupon codes to see which form suits your company the best
 Newspaper marketing
Newspaper circulation has been in decline for the past two decades, and signs for the future are not looking good. In order to increase newspaper circulation, more emphasis should be placed on marketing. Newspaper marketing jobs might be the only newspaper jobs available! Still, other newspapers outsource their marketing to a newspaper marketing agency. Either way, newspapers need to make big changes.
 Radio Marketing
In a day and age where most people seem to have their computers on at work and their televisions on at work, and radio is dominated by syndicated talk shows, can radio play a constructive part in a marketing campaign?
Yes. There are a few ways in which radio can dramatically help a marketing campaign.
In my view, the most important aspect of radio marketing is no longer advertisement-oriented. Instead, it can be used to develop credentials as a celebrity or an expert. Most of the stations interview people from time to time, and if your product has a local focus, being heard on the radio is likely to give you instant credibility among the listeners. They will call you immediately if they need help in your area of expertise, and I have found that this immediate effect will last longer than you might expect-several weeks perhaps, even for a single interview.
There is also a cumulative effect from more than one interview. After hearing you a few times, your potential customers will feel like they know you and consider you almost a friend. They will remember you if they need your services, and they will be far more receptive to a direct mail campaign.
Even if your market is not predominantly local, the celebrity effect can be extremely helpful. You can refer to your interviews, and since much radio programming these days is accessible by internet, your customers can actually look you up and listen via the web. And you can link to the interviews on your website. Because of the web connection, the interviews are sometimes searchable and increase your "presence" in the search engines. And radio interviews have that "spontaneous" feeling (although they are rarely actually spontaneous) that lends itself to viral marketing. The same familiarity and spontaneity, although to a lesser extent, can be achieved with radio advertising.
Of course, the trick to using radio as a significant part of a marketing campaign is to get interviewed, or to get enough radio commercial exposure at an affordable price, preferably free.

2.3 THE 5 Ms OF MARKETING OF BRANDED GARMENTS


2.3 THE 5 Ms OF MARKETING OF BRANDED GARMENTS
The five Ms of advertising provide a framework by which you can create an advertising platform. First, the firm must decide what the purpose of the advertisements will be. This is called the mission. Monetary constraints usually determine how large any project can be. This is the money aspect of the advertising project. Message is the creative aspect of the advertising strategy. Next, the media by which the message will be delivered must be determined. Finally, measuring the project is important to determine how effective the advertisements actually were. This can sometimes be the most difficult part of the plan, since measuring changes in customer opinion can be time consuming and costly. In this article, we take a deeper look at the five Ms of marketing.
 Mission
There are several ways that a company can determine what the mission of an advertising strategy should be. Quantitative measures such as increasing the awareness of the brand among the youth by a certain percentage can be chosen. For example, complete awareness among college going teens and tweens about a new brand or a latest collection could be a mission. This could be measured before and after using a survey or some other form of primary research.
 Money
Budget constraints are everywhere in business, and nowhere are they more evident than in small businesses. Advertising and marketing can sometimes be ignored because they do not offer immediate results. However, in every business environment, some resources must be allocated to building a brand and image. Without this, the company will not continue to grow. Even during recessions, marketing must be a priority to avoid losing market share. Having a suitable budget is an important part of the process.
Message
Advertising is a creative process. There are slogans, themes and gimmicks that try to lure the customer in. The message of an advertisement is this creative aspect. Any manner of theme can be implemented as long as it is in line with what the company stands for. For example spykar is aimed at youths hence the marketing message should also be in such a way that it lures the same segment.
 Media
This aspect of the program refers to the media that will be used to communicate the message. This can include television, radio, mail, telephone and in person contact. Most media has metrics to measure their efficiency and costs associated with those metrics. Choosing the right media can make or break an advertising program. For Branded garments the best media mix should be mostly focused at the point of purchase, films and sponsoring events.
 Measurement
Finally, the firm must measure the effects of the program on their intended audience. This can be done by measuring sales or trying to gauge interest through research. It is often very difficult to measure how much the advertisements actually impacted customer interest and how much other external factors played a part.

2.2 MARKETING PROCESS


2.2 MARKETING PROCESS
The overall process starts with marketing research and goes through market segmentation, business planning and execution, ending with pre and post-sales promotional activities. It is also related to many of the creative arts. The marketing literature is also adept at re-inventing itself and its vocabulary according to the times and the culture.
Under the marketing concept, the firm must find a way to discover unfulfilled customer need and bring to market products that satisfy those needs. The process of doing so can be modeled in a sequence of steps: the situation is analyzed to identify opportunities, the strategy is formulated for a value proposition, tactical decisions are made, the plan is implemented and the results are monitored.
A] SITUATION ANALYSIS
Ø SWOT analysis
Analyzing the situation is the most initial stage of the marketing process. This aims at analyzing the scenario, the market condition, the economic situation, the consumer market and the overall environment. The concept of SWOT analysis is applicable here and it is very crucial. While marketing Branded Garments in India one should keep in mind the class of consumers the product is aimed at.
Strengths:
1:Clothing, A basic necessity.
      Clothing is a basic necessity of human beings. It is very an evergreen product, Which will work in all seasons. It is all recession proof people may cut down their expenses but they have to satisfy a minimum requirement.
2:Brand name
      When a product has a brand name it has an identity, it has a standard. It plays as a very strong marketing tool. Customers are attracted just because of the brand name.
Weaknesses:
1:High Prices
      As a brand name they have to charge a premium to maintain the standard of the brand. This shoves away a number of customers.
2:Overstock
        In clothing business one has to keep variety. This results in overstock and thus leading to blockage of funds
Opportunities:
1:Raised standard of living:
    The standard of living of majority of the urban population is rising. As the earnings grows people start spending more and more money on their attire.
2:  Demonstration effect:
      The middle class is highly influenced by the demonstration effect and hence spending huge sums on clothing.
Threats:
1: Availability of substitutes
       Market is flooded with good quality brand less clothing which the customers may prefer due to comparatively low prices
2: Diminishing number of brand loyalty
      Brand loyalty no more exists in the today’s market scenario. People prefer variety and hence they easily go for brand hopping.

 Ø Market Segmentation and Target Markets:

Identifying and reaching unique target markets is important for businesses to promote sales in a competitive marketplace. Target markets may be segmented by demographic characteristics (e.g., age, gender, income, race or ethnicity), psychographic features (e.g., values, attitudes, beliefs, lifestyles), behavioral patterns (e.g., brand loyalty, usage rates, price sensitivities), and geographic characteristics (e.g., region, population density). As the ethnic, racial, and cultural composition changes and boundaries among groups become less distinct through intermarriage and cultural adaptation, the criteria that marketers have used to target specific groups of consumers may change.
Companies often alter the types of products and services marketed for customers in each market segment in order to meet the demand for products and services and to maximize sales. Marketers may change only one element of the marketing mix (e.g., promotional approach), or tailor each element of the marketing mix to a specific population segment—the product and how it is packaged, the pricing strategies, the place(s) or channel(s) through which the product is distributed and made available to consumers in a target market, and the promotional strategies.
Children and youth represent an important demographic market because they are potential customers, they influence purchases made by parents and households, and they constitute the future adult.
In marketing of branded garments marketers should make it clear to whom is the product aimed at. Accordingly it should be positioned. For example Spykar is positions as the highly fashion oriented brand for age- groups between 16-28. Lee Cooper is a brand for a slightly old clan. And Louis Philippe and Zodiac is positioned as the premium clothing for business man and top executives.
B] MARKETING STRATEGY
This is a stage when the marketing manager has to plan. He sets various strategies to be followed, then chooses the best one. A strategy should be well planned with intellect and wit. It should take in to consideration all the aspects of the product, the consumer and the market. A strategy is nothing but a well planned procedure for conducting the marketing process. In case of Health beverages for kids we should have a strategy which is dynamic and has the magic to attract kids and their parents.

 Embedded Marketing Strategies:

Embedded marketing strategies blend commercial content with programming or editorial content, or other lifestyle experiences, to add brand exposure and avoid resistance to direct advertising. Product placement, or brand placement, is an embedded marketing technique that refers to the inclusion of a corporate or brand name, product package, signage, or other trademark either visually or verbally in television programs, films, video games, magazines, books, and music, or across a range of these media simultaneously.
Another form of embedded marketing technique used by marketers is known as viral marketing, representing the “buzz,” “word of mouth,” or “street marketing” that occurs when individuals talk about a product to one another, either in conversations or virtual communication via an electronic platform such as the Internet (Henry, 2003; Holt, 2004; Kaikati and Kaikati, 2004). Viral branding and marketing focus on the paths of public influence, including diffusion of innovation, word of mouth, and public relations (Holt, 2004).
C] MARKETING MIX DECISION
 The “Four Ps” of Marketing.  Marketers often refer to the “Four Ps,” or the marketing portfolio, as a way to describe resources available to market a product.


 product:Firms can invest in the product by using high quality ingredients or doing extensive research and development to improve it.  Brands like Levi’s, Louis Phillipe, Park Avenue, etc literally spend millions of dollars to perfect their material and stitching!  In today’s Western markets with varying tastes and preferences, it has generally been found that products that offer a specific benefit fare better than “me, too” products that merely imitate a competitor’s products. Even in the branded segment the product may vary to different levels. The quality of the product should be decided keeping in mind the target market price and profitability.

     price:Different strategies may be taken with respect to price.  Generically, there are two ways to make a profit—sell a lot and make a small margin on each unit or make a large margin on each unit and settle for lesser volumes.  Firms in most markets are better off if the market is balanced—where some firms compete on price and others on other features. The same idea applies at the retail level where some retailers compete on price (e.g., The Loot and Brands 4 less) while others (such as Vons Pavilion) compete on service while charging higher prices.


    placeMost supermarkets are offered more products than they have space for.  Thus, many manufacturers will find it difficult to get their products into retail stores. Brand can place their products in two ways and both are proved right. One is at your doorstep strategy this means you are everywhere, at every shopping destination this means you go to the customers. This model is applied by maximum number of retailers. And the other one is Niche Marketing in this module you have a very limited number of retail outlets and customers come down to you. This strategy can be applied with high end branded goods with a high goodwill in the Market. Charagh Din is a very successful player with this strategy.


   promotion: involves the different tools that firms have to get consumers to buy more of their products, possibly at higher prices.  Advertising is what we think of by default, but promotion also includes coupons, in-store price promotions, in-store demonstrations, or premiums (e.g. buy 1 get 1 free offers and seasonal discounts).
 D] IMPLEMENTATION AND CONTROL
This is the last and the final stage and equally important too. It is very important for the organization to properly implement the strategies planned. Plans and strategies on paper are of no use unless they are put to practice. It should be also taken care that proper control is undertaken. Time to time check and evaluation is very necessary.

2:-MARKETING CONCEPTS


2.1 INTRODUCTION
Marketing is the process by which companies create customer interest in goods or services. It generates the strategy that underlies sales techniques, business communication, and business developments.  It is an integrated process through which companies build strong customer relationships and creates value for their customers and for themselves.
Marketing is used to identify the customer, to satisfy the customer, and to keep the customer. With the customer as the focus of its activities, it can be concluded that marketing management is one of the major components of business management. Marketing evolved to meet the stasis in developing new markets caused by mature markets and over capacities in the last 2-3 centuries. The adoption of marketing strategies requires businesses to shift their focus from production to the perceived needs and wants of their customers as the means of staying profitable.
The term marketing concept holds that achieving organizational goals depends on knowing the needs and wants of Target arkets and delivering the desired satisfactions. It proposes that in order to satisfy its organizational objectives, an organization should anticipate the needs and wants of consumers and satisfy these more effectively than competitors.
 DEFINITIONS:
Marketing is defined by the American Marketing Association (AMA) as
"the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large."
The term developed from the original meaning which referred literally to going to a market to buy or sell goods or services. Seen from a systems point of view, sales process engineering views marketing as "a set of processes that are interconnected and interdependent with other functions, whose methods can be improved using a variety of relatively new approaches."
The Chartered Institute of Marketing defines marketing as
"The management process responsible for identifying, anticipating and satisfying customer requirements profitably."
A different concept is the value-based marketing which states the role of marketing to contribute to increasing shareholder value. In this context, marketing is defined as "the management process that seeks to maximise returns to shareholders by developing relationships with valued customers and creating a competitive advantage."
Marketing practice tended to be seen as a creative industry in the past,                                
which included advertising, distribution and selling. However, because the academic study of marketing makes extensive use of social sciences, psychology, sociology, mathematics, economics, anthropology and neuroscience, the profession is now widely recognized as a science, allowing numerous universities to offer Master-of-Science (MSc) programmes.

1;--INTRODUCTION


The textile industry is one of the oldest industries in India.
It has played an important role in generating foreign exchange reserves and creating employment opportunities. The concept of readymade garments is relatively new for the Indians. Traditionally, Indians preferred dresses stitched by local tailors, who had tailoring units in townships or cities and catered exclusively to local demand. The growing fashion consciousness during the 1980s and the convenience offered by ready-to-wear garments were largely responsible for the development of the branded apparel industry in India. Other factors which contributed to its growth were: greater purchasing power in the hands of the youth, access to fashion trends outside the country, and the superior quality of fabrics.

The 1990s witnessed a drastic change in the overall economic environment of the country. The period was characterized by liberal trade and new investment policies. The effect of liberalized polices was seen in the clothing industry as well.
In 2001-02, the domestic apparel market was estimated at Rs 431 billion, of which the readymade garments business was estimated at Rs. 298.5 billion. The branded apparel market accounted for Rs.90 billion of this Rs.298.5 billion market

In other words, a Rs.208.5 billion market still remains to be tapped. The men's clothing segment accounts for the largest share (59%) of the branded apparel market. The major players in the branded apparel market are Madura Garments (part of Indian Rayon), Raymonds, Bombay Dyeing, Arvind Mills, Pantaloons, Zodiac and Acme Clothing...

This Blog focuses on marketing of Branded garments in India. The core concept of marketing is applicable everywhere be it any industry. With the help of the information gathered we have studied the industry structure key players and their marketing strategies. A research on marketing and customer impact in single brand dedicated store and multi brand retail outlets is also included.

This Blog also introduces how green marketing influences the sustainable development of garment industry. It analyses the cost and profit to implement green marketing, both in a short term and in the long run. In a short term the cost may increase. However, in the long run, the income will overweigh the cost. There’re five reasons: reduced cost, expanding export by broking down green barriers, establishing the enterprise’s green image, being more competitive and avoiding green tax. Therefore, implementing green marketing is pivotal to the sustainable development of garment industry.